Consultation on Consumer Redress Schemes In Gas, Electricity And Postal Services
Starting Date: 05-07-07
Closing Date: 27-09-07
The Consumers, Estate Agents and Redress Act includes provisions for consumers to benefit from new, statutory, redress schemes to resolve problems with their gas, electricity, or postal services providers.
The Act provides for the Secretary of State to make an order that requires some or all of the categories of regulated providers of these services to belong to a redress scheme that is approved by their relevant regulators. The order may also provide that the requirement applies only to kinds of consumer complaints specified for example by reference to:
(a) the subject matter of a complaint or
(b) the description of the persons making the complaint.
The consultation sought views on proposals in these areas.
The response to the consultation sets out proposals for the regulated providers of gas electricity and postal services to belong to redress schemes in relation to certain kinds of complaints specified on the basis of the subject matter of the complaints, and the description of complainant.
Consultation Documents
- Consumers, Estate Agents and Redress Bill: measures to strengthen and streamline consumer advocacy. Consumer redress schemes in gas, electricity and postal services: a consultation document
(94KB) - Consumers, Estate Agents and Redress Bill: measures to strengthen and streamline consumer advocacy. Partial regulatory impact assessment for the extension of redress schemes to the gas, electricity and postal services sectors
(146KB)
Consultation Responses
- Consumers, Estate Agents and Redress Act 2007: measures to strengthen and streamline consumer advocacy. Consumer redress schemes in gas, electricity and postal services: Government response to consultation
(74KB)
- Consumers, Estate Agents and Redress Act 2007: measures to strengthen and streamline consumer advocacy. Consumer redress schemes in gas, electricity and postal services: full impact assessment
(218KB)