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Buying and selling goods and services


The Department for Business, Innovation and Skills (BIS) helps to draft and regulate many of the UK laws, regulations and guidelines on advertising, package travel and timeshare, pricing and product description that help protect consumers and businesses from unscrupulous practices.

We want consumers and businesses to be able to trust advertisements, fairly compare prices and find goods that are honestly labelled, and services that are properly delivered. And we want to help businesses know the rules and regulations that apply to them and not have to face unfair competition from other traders operating illegally.

Consumer information on Directgov

Directgov has information and advice for consumers on misleading advertising, trading schemes, buying goods or services, timeshares and holidays.

Sunday Shopping

Information about Sunday trading regulations can be found on Business Link and the Department's fact sheets and background to the Sunday Shopping review are available.

Individual Consumer Complaints

Please only contact the Department on policy issues.

Individual consumer problems or complaints should be taken to the Government-funded:

Consumer Direct (Tel: 08454 04 05 06).

Consumers in Northern Ireland should contact: Consumer Line (Tel: 0300 123 6262).

Consumer Policy monthly e-bulletin

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