Our policies and procedures
Current written protocols, policies and procedures for delivering our services and responsibilities.
Customer service
We are committed to providing a high quality, accessible and responsive service to businesses and the community. However, if you believe that things have gone wrong, please send us your complaints and comments. We will take them seriously, and we give all our staff guidance on how to deal with complaints.
Delivering our services
Our delivery partners help us to deliver the Department’s strategic priorities.
Recruiting and employing staff
Health and safety
Health & Safety Policy Statement (PDF, 84KB)
Current vacancies
Codes of practice and memoranda of understanding
The Code of Practice on Guidance on Regulation sets out the rules for guidance on legislation which will have a significant effect on business and the third sector.
Freedom of Information and Data Protection Acts
Requests for information which is not routinely released are subject to the provisions of the Freedom of Information Act. It is the Department general policy not to charge for the provision of information under the FOI Act nor to charge for administering subject access requests under section 7 of the Data Protection Act.
Our complaints procedure details the actions that you can take if you are not satisfied with the response to your FOI request.
