Consumer Issues
We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.
Consumer White Paper
A better deal for consumers: Delivering real help now and change for the future has now been published. The White Paper and its accompanying documents are available on our Consumer White Paper page.
The summary of responses to the Consumer Law Review has also been published and is now available.
Learn more about what's in the White Paper with our five question quiz?
Popular links:
| Consumer Fact Sheets | Buying & Selling | Product Safety | Consumer Finance |
Individual Consumer Complaints
Please only contact the Department on policy issues: we can not provide advice on individual consumer problems or complaints.
Individual consumer problems or complaints should be taken to the Government-funded Consumer Direct (Tel: 08454 04 05 06).
Consumers in Northern Ireland should contact Consumer Line (Tel: 0845 600 6262).
Consumer Policy monthly e-bulletin
Catch-up on all the latest consumer policy news from the Department by subscribing to our monthly E-Bulletin newsletter.