Consumer Support Networks
Consumer Support Networks (CSNs) provide a framework for local consumer advice agencies to plan and deliver services for local consumers.
Citizens Advice Bureaux, Trading Standards Departments and Age Concern are amongst the many agencies across Great Britain which are involved.
The Department appointed LACORS (Local Authorities Coordinators of Regulatory Services) to administer the CSNs scheme on its behalf. Find out more on the Consumer Support Networks website.
By focussing on supporting vulnerable consumers, providing face to face help and dealing with complex cases CSNs will complement Consumer Direct, the new telephone and on-line consumer advice service.
For further details please see the CSN web pages on Consumer Direct. Please note that the old CSNConnet web site has closed and all CSN material can be viewed on the Consumer Direct web pages.