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About the Employment Agency Standards Inspectorate (EAS)

Mission and targets for the EAS 2009/10

Mission: To work with agencies and employers to raise standards within the industry and to ensure compliance with employment rights, particularly for vulnerable agency workers.

Objective 1 – To ensure more robust and effective enforcement of the law

increase the amount of pay returned to workers following action by EAS
complete 75% of investigations and issue any warning letters within 6 weeks of complaint being made to EAS
papers for 90% of potential prosecutions / prohibitions submitted to HQ inspections manager within 2 months
appropriate requests from other enforcement agencies met on time and collaborative investigations undertaken where appropriate

Measure: EAS Annual Report 2009/10 (compared with 2008/09)

Objective 2 – To raise visibility and reputation of EAS among vulnerable agency workers and within the industry

results of awareness-raising campaigns demonstrate increased levels of awareness of EAS
publicise one large-scale risk-based investigation per month
each inspector to participate in at least one awareness-raising event per year
positive feedback from employment agencies and employment businesses and from workers on EAS’s performance

Measure: results of awareness campaigns, media tracking and staff reports; feedback from Fair Employment Enforcement Board and other industry stakeholders; customer satisfaction surveys

Objective 3 – To deliver better customer service

all complaints to EAS receive a courtesy response
helpline available 9am – 5pm every working day
90% of enquiries receive a response within 7 working days
Freedom of Information, Ministerial and correspondence deadlines met
meet the target for responding to complex queries and complaints referred from the helpline provider (after the single enforcement helpline is launched)

Measure: customer satisfaction surveys; EAS Annual Report 2009/10